Learn more about survey communication to players

 

Timing of survey invitations

The invitation to the guest survey can be sent 24 or 48 hours after the guest's tee time.

Within "Settings" on the "Survey schedule page" you can choose from the drop-down list whether you want to send out the invitations 24 or 48 hours after the round (see picture below). You can always change your choice at a later time.

In general we recommend to send the invitations the day after the guest has visited your club meaning the 24 hour option should be choosen.

But, if your club has a "Thank you" email that you currently send out to your guests we recommend that you set the Players 1st invitations to be send out 48 hours after the guest's visit in order not to send two emails to the guest at the same day.

In the "Thank you" email you could furthermore encourage the guests to participate in the survey.

 

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