Questions depending on specific club conditions

The surveys reflects the specific conditions at your club. You can control this in the settings-section in the dashboard. By turning switches on/off for different elements within your facilities, staff and functions you can control which question your guests and members will be asked in the questionnaire.

 

The guest experience survey 

Setting Question
Do you have restroom facilities on the course? The restroom facilities on the course were good
Is it mandatory to use golf cars?
(Switched OFF)
Did you use a golf car?
Is it mandatory to use golf cars?
(Switched ON)
The golf car performed well and was easy to use
Is it mandatory to use golf cars?
(Switched ON)
The cart was in good condition
Do you have a restaurant? Did you visit the restaurant?
- If answer is yes to: Did you visit the restaurant? How likely is it that you would recommend the restaurant to friends, family or colleagues?
  The food & drink quality was good 
  The selection of food and beverages was sufficient 
  The operation of, and service in, the restaurant was good 
  The prices were reasonable in relation to the selection and quality
- If answer is no to: Did you visit the golf shop? What were the primary reason(s) you did not visit the restaurant?
Do you have a halfway house/snack bar? Did you visit the halfway house during your round? 
- If answer is yes to: Did you visit the halfway house during your round?  The food & drink quality was good 
  The selection of food and beverages was sufficient
  The operation of, and service in, the halfway house was good
  The prices were reasonable in relation to the selection and quality
Do you have a golf shop? Did you visit the golf shop?
- If answer is yes to: Did you visit the golf shop? Customer service and attention
  Selection of retail goods
- If answer is no to: Did you visit the golf shop? What were the primary reason(s) you did not use the golf shop?
Do you have accommodations? Did you stay at one of our accommodations?

 

The member experience 

Setting Question
Do you have restroom facilities on the course? The rest room facilities on the course are good
Do you have golf carts? The golf carts perform well and are easy to use
  The carts are in good condition
Do you have changing rooms? The changing rooms and restroom facilities are satisfactory
Do you have locker rooms? The locker rooms are satisfactory
Do you have a restaurant? How likely is it that you would recommend the restaurant to friends, family or colleagues?
  The restaurant's opening hours suit my needs
  The food & drink quality is good 
  The selection of food and beverages is sufficient 
  The operation of, and service in, the restaurant is good 
  The menu offerings are interesting
  The price level is reasonable in relation to the selection and quality
  The bar/restaurant layout works well
  Please write here
Do you have a halfway house/snack bar? The snack bar's opening hours suit my needs
  The food & drink quality is good 
  The selection of food and beverages is sufficient
  The operation of, and service in, the snack bar is good
  The price level is reasonable in relation to the selection and quality
Do you have mats on the driving range? The mats on the driving range
Do you have targets to aim at on the driving range? Targets to aim at on the driving range
Do you have a golf shop? Hours of operation
  Customer service and attention
  Selection of retail goods
  Price levels
Do you have a PGA Professional? Have you practiced with the club's golf professionals over the past year?
- If answer is no to: Do you have a PGA Professional? What is/are the primary reason(s) you have not taken lessons from the club's golf professionals?
- If answer is yes to: Do you have a PGA Professional? AND Should the name of the PGA Professional be specified in the questionnaire?
(switched ON)
Which of the club's PGA Professionals have you used most?
- If answer is yes to: Do you have a PGA Professional? How likely is it that you would recommend the PGA Professional to friends, family or colleagues?
  Technically proficient
  Improves my golf game
  Educational and exciting teacher
  Attentive and service-minded
  Sufficient opportunities for booking lessons
  Reasonable affordability
  Good and varied range of instruction
  Contributes positively to the environment of the club
Do you have a staffed office/reception? The office opening hours suit my needs
  The team members at the office provide good service
Do you have a board/committee/council? The board/ownership group is effective
  The club's board/ownership group listens when members make suggestions and new ideas
Do you have a daily management? The day to day management is good
Do you want to ask juniors specific junior questions? I  enjoy being a member of the golf club
  I enjoy going to lessons and can see an improvement 
  I have made new friends to practice and play with through junior activities and competitions
  The practice facilities are great for helping to improve my skill level
  There are regular junior competitions and events available 
  There are regular opportunities to make new friends through junior activities and competitions
  Junior activities, lessons, competitions are adapted to suit my standard, so that I can see improvements
  The adult members welcome make me feel like part of the Golf Club
  There is a clear framework in place to develop my skills
Do you have tennis facilities? Have you used the tennis facilities within the last 6 months?
  Accessibility - I get to play when I want to
  Condition of courts
  Customer service and attention
  Member tournaments/events (member-member, member-guest, leagues, championships)
  Junior Programs
  Quality of instruction/classes
  Ease of getting a game
Do you have fitness facilities? Have you used the fitness facilities within the last 6 months?
  Accessibility - to classes/equipment/staff
  Variety of equipment
  Location of facility is convenient
  Condition of equipment
  Staff's attention to service
  Safety
Do you have wellness facilities? Have you used the wellness facilities within the last 6 months?
  Massage services offered
  Selection of classes/programs
  Quality of instruction/classes
  Spa services offered
Do you have pool/aquatics center facilities? Have you used the Pool/Aquatics Center within the last 6 months?
  Quality of facility overall
  Accessibility - I get to swim when I want
  Professional staff's attention to service
  Activities offered
  Junior Programs
  Quality of instruction/classes
  Safety
  Members/guests following club rules 
  Food & beverage offerings
Do you have cottage facilities? Have you stayed at The Cottages at True North within the last 12 months?
  I would recommend The Cottages to my friends visiting the area
  My overall stay at The Cottages at {{clubname}} was satisfactory
  The reservation process was satisfactory
  The club did a good job of communicating with me pre arrival
  The Cottage was properly prepared for our arrival
  The Cottage amenities and décor were satisfactory
  The club did a good job of accommodating special requests during my stay
  The check out process was satisfactory
  Post departure communication inspires me to return
  Please write here
Do you want to ask the members about their membership category? What is your current membership category?
Have more questions? Submit a request

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